BSOMM Terms and Conditions

Last updated: June 2026

1. About us and how to contact us

This website and online training platform are operated by BSOMM Ltd. (“BSOMM”, “we”, “our”, “us”). We are registered in England and Wales, with our registered office at Grove House, c/o Daud Qadri & Co, 2 Woodberry Grove, North Finchley, London, England, N12 0DR.

Our online course content may be provided, hosted, supported or developed in conjunction with OMT Training and/or other educational partners.

You can contact us at admin@bsomm.org.uk or in writing to our registered office. We aim to respond to enquiries and complaints promptly and, where possible, within 48 hours.

2. These terms and your agreement with us

These terms apply to all purchases of online courses, diploma programmes, course bundles, certificates, digital content and related services from the BSOMM website or online training platform.

By creating an account, purchasing a course, accessing course content, submitting assessments or using the platform, you agree to these terms. If you do not agree, you must not purchase or use the platform.

Please read these terms carefully before purchasing. You should contact us before enrolment if you have any questions about course suitability, entry requirements, professional scope, certification, access, insurance or local regulation.

We may update these terms from time to time. The version published at the time of your purchase applies to that purchase, unless a change is required by law or relates to platform security, technical operation or acceptable use.

3. Course suitability, eligibility and entry requirements

BSOMM courses are professional education and continuing professional development courses for suitably qualified healthcare, manual therapy, sports therapy, massage therapy, acupuncture, rehabilitation, fitness or allied health professionals.

Our courses are not designed for members of the general public with no relevant prior qualification, and they are not entry routes into clinical practice.

Before purchasing, you must ensure that you meet the entry requirements stated on the relevant course page and that the course is suitable for your qualification, professional background, intended scope of practice and country of practice.

Before enrolment, you may be required to confirm by declaration that you hold the qualification required for the course. Enrolment, assessment and certification may be conditional on that declaration.

Certain courses have specific prerequisites, including but not limited to prior professional training, manual therapy experience, acupuncture or dry needling training, or existing healthcare or therapy qualifications. These requirements are stated on the relevant course page.

We may request evidence of your qualification, professional background, registration, insurance, clinical scope or prior training where this is relevant to course eligibility, assessment, certification or safe participation.

If you fail to provide satisfactory evidence, or if we reasonably believe that information supplied by you is false, misleading or incomplete, we may refuse enrolment, suspend access, withhold certification or withdraw access without refund where there has been deliberate or material misrepresentation.

You must be at least 18 years old to create an account, purchase a course, submit assessments or receive certification.

4. Purchases, payment and immediate access to digital content

BSOMM courses are digital content delivered through an online training platform. The total price, course content summary, access arrangements, entry requirements and certification requirements are set out on the relevant course page before purchase.

At checkout, you may be asked to confirm that:

1. you are suitably qualified for the course;

2. you accept responsibility for checking your professional scope, insurance, employer requirements and local regulations before using any new skill in practice;

3. you request immediate access to the digital course content; and

4. you acknowledge that, once access begins, your 14-day cooling-off cancellation right no longer applies.

If you do not consent to immediate access, course content will not be supplied until the 14-day cancellation period has expired.

A contract is formed when we confirm your purchase or make the course available to your account, whichever occurs first.

We use third-party payment processors to process payments securely. We do not store full payment card details on our own systems.

5. Refunds, cancellations, transfers and fees

All course purchases, bundles, certificates and digital products are non-refundable and non-transferable once digital course access has begun, except where required by statutory rights.

Where you have requested immediate access and course access has started, you acknowledge that your 14-day cooling-off cancellation right no longer applies.

No refund is available because you change your mind, fail to complete a course, purchase a course that is unsuitable for your qualifications, do not meet the entry requirements, fail to obtain insurance, fail an assessment, do not achieve the outcome you hoped for, or do not complete the course within your intended timeframe.

If you did not request immediate access and have not accessed any course content, you may cancel within 14 days of purchase for a full refund.

If course content is faulty, not as described or not supplied properly, please contact us and we will deal with the issue in accordance with your statutory rights. Nothing in these terms removes your statutory rights.

Any discretionary refund, transfer, course change, administrative amendment or transfer from face-to-face training to online training is entirely at BSOMM’s discretion, assessed individually, and may be subject to an administration fee.

Transfers are priced on the full like-for-like value of the courses concerned. No additional discounts apply, and no price difference is refunded unless we expressly agree otherwise in writing.

If you raise a payment dispute or chargeback without first contacting us to resolve the issue, we may suspend access while the payment dispute is investigated. This does not affect your statutory rights.

6. Course access and duration

Diploma programmes include ongoing access for as long as the course remains available on the BSOMM platform. “Lifetime access” means the lifetime of the course on the BSOMM platform, not the lifetime of the student.

Short courses, CPD courses or certificate courses may have a fixed access period where stated on the relevant course page.

The platform is normally available 24/7. Access may occasionally be interrupted by maintenance, hosting issues, third-party provider disruption, technical issues, security updates or events outside our reasonable control. We will work to restore access promptly where this happens.

If we permanently discontinue the platform or a course for reasons beyond our reasonable control, including third-party hosting failure, force majeure, platform closure, company closure, technical failure or commercial discontinuation, we will give reasonable notice where possible so that students can complete courses and download certificates.

Refunds are not provided for access periods already substantially supplied. This does not affect your statutory rights.

You are responsible for ensuring you have suitable internet access, a suitable device, a modern browser and any required software or hardware needed to access the platform.

7. Assessment, practical competency and certification

Courses may include mandatory assessments, quizzes, examinations, written tasks, case studies, reflective tasks, video submissions or practical competency verification.

Progression and certification require you to complete and pass the assessments stated in the course. Unless otherwise stated, examinations require a pass mark of 80%.

Some courses may require tutor-marked video assessment or practical competency verification before progression or certification. Where this applies, you must follow the assessment instructions provided in the course.

Assessment videos must show you performing the required technique or task as instructed. Where another person appears in the video, you are responsible for ensuring that they are an adult, that they have given informed consent, and that their consent is captured or otherwise documented as required by the course instructions.

Assessment footage is used for assessment, moderation, quality assurance and record-keeping. It is handled in accordance with our Privacy Policy and applicable data protection law.

We may refuse assessment, progression or certification where a submission is incomplete, unsafe, unclear, misleading, fraudulent, not performed by the enrolled student, or does not meet the required standard.

Certificates are issued in digital form only, unless expressly stated otherwise. Hard-copy certificates are not posted unless we expressly agree to provide this as a separate service.

Free courses and free modules do not include certification unless a paid certificate upgrade is expressly offered and purchased. Any certificate issued for a free course is a certificate of completion only and does not create any professional licence, statutory qualification or right to practise.

Certification in a BSOMM course does not make you a BSOMM instructor, does not entitle you to teach our materials or represent our organisation, and does not create any employment, agency, partnership, franchise or formal affiliation with BSOMM.

8. Accreditation, recognition and course status

Where a BSOMM course is described as accredited, recognised, certified or approved, this refers only to the specific professional education, CPD or accreditation status stated on the relevant course page.

Unless expressly stated, BSOMM courses are not Ofqual-regulated qualifications, university degrees, statutory licences, professional registration pathways, regulated healthcare qualifications or approval by a statutory healthcare regulator.

BSOMM courses are private professional education and CPD programmes. They may support professional development, postgraduate learning and skill development, but they do not override local legal, regulatory, employer, professional-body or insurance requirements.

Students are responsible for checking whether a course meets the requirements of their employer, insurer, professional body, regulator, association or country of practice before enrolment.

No statement on the website should be interpreted as a guarantee that a course will be accepted by every employer, insurer, regulator, professional body, government authority or country.

9. Professional scope, protected titles and regulation

You are responsible for practising within your existing professional qualifications, scope of practice, registration, insurance and the law of the country where you practise.

Completion of a BSOMM course does not, by itself, qualify you to perform any technique outside your professional scope, employer rules, insurance terms or local regulations.

Completion of a BSOMM course does not entitle you to use any protected professional title unless you are legally entitled to do so in the country where you practise.

In the United Kingdom, the titles “Osteopath”, “Chiropractor” and “Physiotherapist” are protected and must not be used unless you are registered with the relevant statutory regulator.

BSOMM courses in osteopathic, chiropractic, acupuncture, dry needling, spinal manipulation, articulation, mobilisation, soft tissue or manual therapy techniques are professional education courses. They are not substitutes for statutory degree programmes, professional registration routes or local licences to practise unless expressly stated.

You may accurately describe techniques you are trained in, provided you do not state or imply that you hold a protected title, statutory registration or professional status that you do not hold.

For example, where lawful and accurate, a qualified therapist may describe themselves as a “Sports Therapist trained in dry needling and osteopathic spinal manipulation techniques”, provided this does not mislead the public or imply protected professional registration.

Outside the UK, you must comply with the title, practice, advertising, scope and professional regulations of your own country or jurisdiction.

The General Osteopathic Council and the General Chiropractic Council do not endorse, accredit or sponsor BSOMM courses.

10. Insurance and professional practice

Students may already be covered through their existing professional indemnity and public liability insurance, particularly where they are qualified healthcare, manual therapy, sports therapy, acupuncture, rehabilitation or allied health professionals completing BSOMM courses as postgraduate CPD within their existing scope of practice.

Where additional cover is required, insurance may be available through independent insurance providers, subject to the student’s qualifications, professional background, scope of practice, country of practice, declarations, policy terms and exclusions.

Students are responsible for carrying out their own due diligence before using any new skill in practice. This includes checking whether their current insurer, employer, professional body or another appropriate insurance provider will cover the techniques taught, whether online or face to face.

BSOMM is not an insurance provider or broker and does not provide insurance advice. BSOMM cannot guarantee that any insurer will offer cover to every student, or that a student’s existing insurer will automatically extend cover to new techniques.

Insurance availability, pricing, eligibility and policy terms are set by the insurer and may change at any time.

11. Intellectual property and permitted use

All course materials, including videos, PDFs, images, diagrams, text, assessments, lectures, demonstrations, course structure, branding, logos and platform content, are owned by BSOMM, OMT Training and/or our licensors.

You receive a personal, non-transferable, non-exclusive licence to view the materials on the platform for your own professional education during your access period.

You must not download, copy, print, record, screenshot, photograph, reproduce, share, sell, resell, distribute, upload, publish, adapt, translate, teach from, commercially exploit or make available any course materials to any third party, except where we expressly allow this in writing.

You must not use BSOMM’s name, branding, logo, course materials, teaching structure, wording, videos, manuals or assessments to create, market or deliver your own course, workshop, seminar, online platform or teaching product.

Nothing in these terms prevents you from using skills properly learned in your own lawful clinical practice, provided you do not copy our materials, misrepresent affiliation with BSOMM, or teach our course content as your own.

Breach of this clause may result in withdrawal of access without refund and legal action.

12. Account use, security and misconduct

Your account is personal to you. You must not share login details, allow another person to access your course, sell access, transfer access, complete assessments on behalf of another person, or allow another person to complete assessments for you.

We may suspend or withdraw access without refund where we reasonably believe there has been account sharing, impersonation, plagiarism, fraud, assessment misconduct, unauthorised copying or deliberate breach of these terms.

You are responsible for keeping your login details secure and for any activity carried out through your account.

13. Acceptable use and community standards

You may use the platform, community features, discussion areas, live sessions, social media channels and interactive services only for lawful purposes.

Any contribution you post must be accurate where it states facts, genuinely held where it states opinions, and lawful.

You must not post or upload content that is defamatory, obscene, hateful, threatening, discriminatory, deceptive, harassing, bullying, abusive, infringing, misleading, sexually explicit, violent, unlawful, spam, advertising, malicious software, impersonation, confidential information or anything that breaches another person’s rights.

You must not interfere with the platform, attempt unauthorised access, upload malicious code, scrape content, use bots, reverse engineer the platform, or attempt to bypass security or access controls.

Concerns about courses, assessments, tutors, students or platform issues should be raised with the BSOMM admin team first rather than posted in public comment sections or community areas.

We may moderate community spaces but are not obliged to do so. We may remove content, issue warnings, suspend access, permanently withdraw access or take legal action where we reasonably believe these standards have been breached.

Where access is withdrawn due to material breach or misconduct, course fees are not refunded.

14. Privacy and data protection

We process personal data in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

We may collect and process personal data to provide and administer courses, process payments, manage accounts, assess submissions, issue certificates, provide support, maintain records, improve services, comply with legal obligations and protect the platform from misuse.

Assessment submissions may include personal data, including names, images, voice recordings, clinical demonstrations or information about technique performance. By submitting assessment material, you confirm that you have obtained appropriate consent from anyone appearing in the material.

We do not sell personal data.

You can contact us about data protection matters at admin@bsomm.org.uk.

For full information about how we collect, use, store and protect personal data, please refer to our Privacy Policy.

15. AI-assisted content and editorial processes

We may use artificial intelligence or machine-learning tools in operating our website, platform and course production workflows, including research support, drafting, editing, proofreading, transcription, translation, formatting, image generation, administration and support.

AI-assisted outputs may be reviewed, edited, supplemented or rejected by our team before publication. Although we take reasonable care, content may occasionally contain inaccuracies, omissions or typographical errors, and we may update, correct or replace content at any time.

Where AI-assisted tools involve personal data, we act in accordance with our Privacy Policy and applicable data protection law. We do not input learner assessment submissions into third-party AI tools unless we have a lawful basis and appropriate safeguards in place.

All intellectual property rights in AI-assisted and edited outputs belong to us and/or our licensors.

16. Unauthorised sellers and fraudulent websites

BSOMM courses and certificates must only be purchased through authorised BSOMM channels.

Courses or certificates purchased through unauthorised sellers, fraudulent websites, shared accounts, resellers or third-party platforms not authorised by BSOMM are not valid.

We may refuse access, withhold certification and decline support or refunds for purchases made through unauthorised sources.

Please report suspicious websites, social media pages or sellers to us.

17. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Nothing in these terms affects your statutory rights as a consumer.

Subject to the paragraphs above, we are not liable for losses that were not foreseeable when you purchased, losses not caused by our breach, business losses, loss of income, loss of profit, loss of opportunity, loss of goodwill, loss of data, reputational loss, indirect losses or consequential losses.

Our courses provide professional education. We are not responsible for your clinical decisions, patient or client treatment, professional conduct, advertising claims, use of protected titles, insurance position, employment requirements, local regulation or compliance with the law in your country of practice.

Subject to the first paragraph of this clause, our total liability to you in connection with a course is limited to the price you paid for that course.

18. Complaints and disputes

If you have a complaint, please contact us at admin@bsomm.org.uk or in writing to our registered office, with full details of the issue.

We aim to acknowledge complaints promptly and, where possible, within 48 hours. We will try to resolve complaints fairly and in accordance with these terms.

If a complaint remains unresolved, you may be entitled to refer the matter to an approved alternative dispute resolution provider, and we will provide details on request. You may also have the right to bring proceedings in court.

19. Force majeure

We are not liable for failure or delay in performing our obligations where this is caused by events outside our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, civil unrest, government action, strikes, lockouts, third-party provider failure, internet disruption, cyber incident, technical failure or hosting failure.

Where such an event occurs, we will take reasonable steps to reduce disruption and restore access where possible.

20. Changes to courses and content

We may update, improve, correct, replace, restructure or withdraw course content from time to time for educational, clinical, technical, legal, regulatory or commercial reasons.

We may change tutors, course layout, platform functionality, assessment methods, downloadable resources, lesson structure or supporting materials where reasonably necessary.

Where a substantial change materially affects a course you have purchased, we will take reasonable steps to minimise disruption. This does not affect your statutory rights.

21. Severability

If any part of these terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that part will be treated as removed or limited to the minimum extent necessary. The remaining terms will continue to apply.

22. Assignment

You may not transfer or assign your rights under these terms without our prior written consent.

We may transfer or assign our rights and obligations under these terms where this does not materially reduce your rights.

23. Accessibility

We aim to make our website and platform accessible and usable. If you experience accessibility issues, please contact us and we will consider reasonable steps to assist where possible.

24. Governing law and jurisdiction

These terms, their subject matter and formation, and any non-contractual disputes or claims, are governed by English law.

The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts and retain the benefit of any mandatory consumer protections of your place of residence.

25. Final confirmation before purchase

By purchasing a BSOMM course, you confirm that you have read these terms, understand the access and refund rules, confirm that you are suitably qualified for the course, and accept responsibility for checking your professional scope, insurance, employer requirements and local regulations before using any new skills in practice.