Terms and conditions

1. Introduction

This acceptable use policy sets out the content standards and terms that apply when you access the British School of Musculoskeletal Medicine (hereinafter “BSOMM”) online training platform, upload content, make contact with other users, add links, or interact with this platform in any other way.
Please read these terms and conditions thoroughly prior to purchase. You can contact our team for full information on any aspects of the online training. All courses are accessible 24/7 via the online platform, unless online hosting situations outside of BSOMM’s control cause a disruption in course access.

2. Who we are and how to contact us

The British School of Musculoskeletal Medicine online training platform is operated by BSOMM Ltd. (“we”, “our” or “us”). We are registered in England and Wales with our registered offices at Grove House C/O Daud Qadri & Co 2 Woodberry Grove, North Finchley, London, England, N12 0DR. Our online content is provided by OMT Training.

If you encounter any issues or have concerns regarding our website, we are committed to addressing and resolving them promptly. Please contact BSOMM via email or in writing to the registered company address. We will endeavor to respond within 48 hours to any complaints and offer a resolution within our agreed terms and conditions. If, despite our efforts, your complaint persists, you have the option to seek external mediation through the relevant ombudsman service.

3. Acceptance of terms

By using our online training platform, you confirm that you accept the terms of this policy and that you agree to comply with them.
Students must ensure they conduct due diligence prior to signing up to any BSOMM courses, and can contact the team prior to purchase to clarify suitability and training processes. We take no responsibility if students are unable to complete the training. These courses are not suitable for people with no previous qualifications in manual therapy and should not be accessed by the general public. These courses are for post-graduate continued education. Please contact the BSOMM team for any clarification or to discuss suitability.

If you do not agree to these terms, you must not use our online training platform.
We recommend that you save or print a copy of these terms for future reference or contact BSOMM for a full copy.

4. Course access and material

You can access all course material via the platform. Students are not permitted to download or remove videos or PDFs from the platform. All videos and PDFs are owned by BSOMM and/or OMT Training. Students are also unable to print material from the site.

4.1 lifetime access and termination of services

4.1. Lifetime Access
 

Upon successful enrollment in any BSOMM course, students will be granted lifetime access to the course materials via the BSOMM online training platform, subject to the terms and conditions outlined in this agreement. This access is intended to allow students to revisit and review the course content at their convenience.

4.2. Termination of Services
 

While BSOMM strives to provide continuous access to its online training platform, the following circumstances may result in the termination of access to course materials:

• Company Closure: In the event that Osteon Ltd. ceases operations, dissolves, or otherwise terminates its business activities, access to the online training platform and course materials will be discontinued.
• Third-Party Provider Issues: BSOMM relies on third-party providers to host and maintain its online training platform. If the third-party provider ceases operations, goes bankrupt, or otherwise becomes unable to provide the necessary hosting services, access to the course materials may be terminated.
• Force Majeure: Access to the platform may also be disrupted or terminated due to events beyond BSOMM’s reasonable control, including but not limited to natural disasters, pandemics, acts of terrorism, or significant technical failures.

 4.3. No Refunds in Case of Termination
 

In the event that access to the course materials is terminated due to any of the circumstances outlined above, students will not be entitled to any refunds, either in full or in part, for the course fees paid. By enrolling in a BSOMM course, students acknowledge and accept that lifetime access is subject to the continued operation of BSOMM and its third-party providers, and that no refunds will be provided if access is terminated due to circumstances beyond BSOMM’s control.

4.4. Student Responsibility


Students are encouraged to review course materials they deem necessary during their period of access, as BSOMM cannot guarantee indefinite availability of the platform or its content. BSOMM will not be liable for any loss of access to materials after the platform or services are terminated.

5. Data protection and privacy

5.1 Data Collection and Processing

BSOMM is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect and process personal data for the following purposes:

• To provide and administer our educational services
• To process payments for courses
• To communicate with you about courses you have enrolled in
• To provide customer support
• To comply with our legal obligations

We process your data on the following legal bases:

• Performance of a contract (delivering the educational services you have purchased)
• Compliance with legal obligations
• Legitimate interests of our business (where these do not override your rights)
• Your consent, where explicitly given

5.2 Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Your data is stored securely with a reputable third-party provider using industry-standard security measures. We do not sell your personal information to any third parties.

5.3 Your Rights

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate personal data
• The right to erasure of your personal data in certain circumstances
• The right to object to processing in certain circumstances
• The right to data portability
• The right to withdraw consent where processing is based on consent

You can exercise these rights by contacting us at [INSERT DATA PROTECTION EMAIL]. We will respond to your request within one calendar month.

6. Payment and cancellation

6.1 Contract Formation

The contract between you and BSOMM is formed when we send you a confirmation email following your purchase of a course. Prior to this, all information is provided for informational purposes only and does not constitute a binding offer.

6.2 Cancellation Rights

For consumers (individuals acting for purposes wholly or mainly outside their trade, business, craft or profession), in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your purchase within 72hrs from the day on which the contract is entered into (the “cooling-off period”) without giving any reason.

However, please note that:

a) Your right to cancel will expire once you have accessed the digital content (course materials);
b) By agreeing to these terms and confirming your purchase, you acknowledge that you will lose your right to cancel once you have accessed the digital content;
c) You will be asked to expressly consent to immediate access to the digital content and acknowledge the loss of your cancellation right when you complete your purchase.

If you have not accessed any course materials and wish to cancel within the cooling-off period, please contact us with your order details.

6.3 Refund Policy

Subject to your statutory rights outlined above, once a course has been purchased and content has been accessed by the student, material viewed, or certification downloaded, we are unable to offer any refund, either full or partial, for the course.
All purchases of any BSOMM online product, course, or bundle are generally non-refundable and non-transferable after the cooling-off period has expired or the digital content has been accessed. Any changes or refunds beyond the statutory requirements are at the discretion of BSOMM and will be subject to a £100 administration fee.

6.4 Payment Security

We use industry-standard payment processors to handle all transactions. We do not store your credit card details on our servers. All payment data is encrypted using SSL technology and processed in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

7. Certification and qualification

BSOMM certificates are only issued on paid courses, and persons are not entitled to claim qualifications if they have not participated in and fully completed paid modules.

Certification in any BSOMM course does not qualify any person to claim they are a BSOMM instructor or instructor in that therapy. They cannot claim they have any affiliation with BSOMM as a company and cannot claim to represent BSOMM.

They do not have permission to teach any of BSOMM’s techniques, theory, or intellectual property. BSOMM is a trademark and any misuse of the name, logo, or misrepresentation of affiliation will be seen as a breach of that.

8. Professional responsibility and legal compliance

BSOMM does not take any responsibility for students’ actions post-qualification, and students must comply with all regulations within their own country. It is their responsibility to ensure they comply.

In relation to certification titles please refer to the Global Recognition of BSOMM Online Courses in Acupuncture, Chiropractic, and Osteopathy page where we highlight information around titles and terms globally, in the majority of the world there is no restrictions on the title Osteopath or Chiropractor and students upon qualification can use these terms, in a small number of countries due to government regulations these titles maybe protected, and the use of them maybe prohibited, students must ensure they do due diligence on any local rules or regulations for the country they work in.

Students in countries where there are state restrictions for example the UK are able to state that they use “Osteopathic or Chiropractic Techniques” as a description of the techniques they use within a treatment, but they must ensure they do not misrepresent themselves as a registered allied health professional unless they are, and can refer to themselves as “Manual Therapists who specialise in Osteopathic or Chiropractic Techniques” for example.

8.1 Legal Information – Osteopathic Articulation / Osteopathic Spinal Manipulation

BSOMM ensures that all students are informed of the relevant legislation and takes no responsibility for students who do not follow it. “Osteopathic” is not a protected term or title when describing techniques used or employed by a manual therapist.
Osteopathic Articulation is a UK trademarked logo — IPO Link www.ipo.gov.uk/tmcase/Results/1/UK00003163607 Osteopathic Spinal Manipulation is a UK trademarked logo — IPO Link www.ipo.gov.uk/tmcase/Results/1/UK00003172803

In the UK these courses are for the specific techniques of Osteopathic Articulation and Spinal Manipulation and are not a substitute for the UK degree program and do not qualify you as an Osteopath as per UK law. Under Section 32(1) of the Osteopaths Act 1993, it is an offence to infer or imply that you are an Osteopath if you have not carried out the relevant training and the following titles are prohibited to use: Osteopath, Osteopathic practitioner, Osteopathic physician, Osteopathist, Osteotherapist, or any other kind of Osteopath, the same is applied in the UK to Chiropractor.

Students who qualify in our courses must ensure that when describing themselves on their websites and in advertising literature that they are not implying that they are an Osteopath, but that they are trained in specific osteopathic techniques. Example: John Smith — Sports Therapist Techniques used:

• Dry Needling
• Osteopathic Spinal Manipulation
• Osteopathic Articulation

Outside of the UK, students should ensure they comply with any government regulations in relation to title uses.

BSOMM takes no responsibility for students’ actions in relation to how they describe themselves in relation to UK law.

9. Insurance and liability

BSOMM takes no responsibility for students’ actions post-qualification. Students must ensure they follow all government guidelines, have full public liability cover, and relevant insurances.

BSOMM courses are underwritten by www.bgi.uk.com, and full insurance can be obtained through them for all courses taught online and in person. Individual cover for dry needling/medical acupuncture and full spinal manipulation with cavitation varies in cost. Please contact BGI for confirmation and more information, as prices are subject to change.

BSOMM does not take any responsibility if you are unable to gain full insurance with your current provider. It is the student’s personal responsibility to ensure that they check if their current insurance provider will cover any new skills learned either online or face-to-face prior to commencement.

BSOMM cannot guarantee cover with any external insurance companies. If you require additional cover, please contact www.bgi.uk.com.

10. Limitation of liability

10.1 Exclusion of Liability

To the fullest extent permitted by law, BSOMM excludes all liability for:
a) Any loss of income, business, profits, goodwill, data, contracts, use of money; or b) Any indirect or consequential loss or damage of any kind,
arising from or in connection with your use of our platform or any content therein, or your inability to use our platform, or any action taken as a result of using our platform.

10.2 Limitation of Liability

Where we cannot exclude liability, our total liability to you for any losses shall not exceed the amount paid by you to BSOMM for the
course giving rise to the claim.

10.3 Exceptions

Nothing in these terms excludes or limits our liability for:
a) Death or personal injury caused by our negligence; b) Fraud or fraudulent misrepresentation; c) Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or d) Any other liability that cannot be excluded or limited by English law.

11. Indemnification

You agree to indemnify, defend, and hold harmless BSOMM, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable legal fees) relating to or arising out of:

a) Your use of or inability to use our platform; b) Your violation of any terms of this Agreement; c) Your violation of any rights of a third party; d) Your violation of any applicable laws, rules, or regulations; or e) Any claim that content or information you provided caused damage to a third party.

This indemnification obligation will survive the termination of your relationship with BSOMM and these Terms.

12. Changes to terms

We amend these terms from time to time. Every time you wish to use our online training platform, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on.

If we make material changes to these terms, we will notify you by email or through a notice on our website before the changes become effective. Your continued use of the platform after such notification constitutes your acceptance of the new terms.

13. Prohibited uses

You may use our online training platform only for lawful purposes. You may not use our online training platform:

• In any way that breaches any applicable local, national, or international law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To bully, insult, intimidate, or humiliate any person.
• To send, knowingly receive, upload, download, use, or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send, or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy, or re-sell any part of our online training platform in contravention of the provisions of our BSOMM Terms and Conditions and the Disclaimer.
• Not to access without authority, interfere with, damage, or disrupt:
• Any equipment or network on which our training platform is stored;
• Any software used in the provision of our training platform; or
• Any equipment or network or software owned or used by any third party.

14. Intellectual property rights

14.1 Ownership

All intellectual property rights in the platform and the material published on it (including but not limited to text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layouts, underlying code, and software) are owned by BSOMM, OMT Training, our licensors, or other content providers. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

14.2 License

We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the course materials for your personal, non-commercial educational use only.

This license does not include any right to:

a) Sell, resell, or commercially use the materials; b) Distribute, publicly perform, or publicly display any materials; c) Modify or otherwise make any derivative uses of the materials; d) Use any data mining, robots, or similar data gathering or extraction methods; or e) Download (other than page caching) any portion of the platform or materials, except as expressly permitted.

Any use of the platform or materials other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein.

15. Interactive services

We may from time to time provide interactive services on our training platform, including, without limitation:

• Chat rooms
• Bulletin boards
• Questions and Answers sessions

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated, and what form of moderation is used (including whether it is human or technical).
We are under no obligation to oversee, monitor, or moderate any interactive service we provide on our training platform, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

16. Content standards

These content standards apply to any and all material which you contribute to our online platform (“Contribution”), and to any interactive services associated with it, applying to all BSOMM social media platforms and to all online forums, groups, or pages.

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
BSOMM will determine, in its discretion, whether a Contribution breaches the Content Standards.

16.1 A Contribution must:

• Be accurate (where it states facts).
• Be genuinely held (where it states opinions).
• Comply with the law applicable in England and Wales and in any country from which it is posted.

16.2 A Contribution must not:

• Use the comment sections irresponsibly; be polite and respectful of all members. Any issues with members, courses, etc., need to be brought to the attention of the admin team first.
• Be defamatory of any person.
• Be obscene, offensive, hateful, or inflammatory.
• Bully, insult, intimidate, or humiliate.
• Promote sexually explicit material.
• Include child sexual abuse material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe any copyright, database right, or trademark of any other person.
• Be likely to deceive any person.
• Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be in contempt of court.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety.
• Be likely to harass, upset, embarrass, alarm, or annoy any other person.
• Impersonate any person, or misrepresent your identity or affiliation with any person.
• Give the impression that the Contribution emanates from BSOMM, if this is not the case.
• Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
• Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation, or instigation of acts of terrorism.
• Contain any advertising or promote any services or web links to other sites.

If a student breaches these rules of conduct, they will be removed from the platform, and no refunds will be given for any courses that are forfeited by their actions and comments.

17. Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of BSOMM Terms and Disclaimer upon which you are permitted to use our online platform and may result in our taking all or any of the following actions:

• Immediate, temporary, or permanent withdrawal of your right to use our platform.
• Immediate, temporary, or permanent removal of any Contribution uploaded by you to our platform.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

BSOMM will issue no refunds if a student is in violation of these codes of conduct.

18. Force majeure

BSOMM shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, civil unrest, government action, strikes, lockouts or other labour disputes, or technical failures beyond our reasonable control. In the event of such delay, our obligations will be suspended for the period of delay. We will take reasonable steps to keep you informed of the delay’s progress and to minimize its effect.

19. Alternative dispute resolution

In the event of any dispute arising out of or in connection with these Terms, both parties agree to attempt to resolve the dispute through informal negotiation. If the dispute is not resolved through negotiation within 30 days, both parties agree to attempt to resolve the dispute through mediation. The mediation will be conducted in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. If the dispute is not resolved through mediation within 60 days, either party may commence legal proceedings.

20. Limitation period

Any claim you may have arising out of or related to your relationship with BSOMM must be filed within 1 month after the event giving rise to the claim; otherwise, your claim is permanently barred. This limitation period applies regardless of whether the claim is based on contract, tort, statutory or other grounds.

21. Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.

22. Entire agreement

These Terms constitute the entire agreement between you and BSOMM regarding your use of the platform and supersede all prior agreements and understandings, whether written or oral, regarding the subject matter of these Terms.

23. Waiver

No failure or delay by BSOMM in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

24. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without BSOMM’s prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. BSOMM may assign or transfer these Terms, at its sole discretion, without restriction.

25. Accessibility

BSOMM is committed to making its website accessible to all users. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. If you encounter any accessibility issues, please contact us via email.

26. Applicable law and jurisdiction

The terms of this policy, its subject matter, and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

27. Covid-19 policy

In light of the situation regarding COVID-19 and the ever-changing environment in regard to travel, quarantine, and access to face-to-face courses, some students may wish to transfer to the BSOMM online training academy.
Any change from a face-to-face course to online training is at the discretion of BSOMM and will be looked at on a person-to-person basis.
Any transfer will be costed based on the full price of face-to-face and online training, like for like. This is regardless of any past or future discounts on any BSOMM online training course; the full value will be applied, no additional discounts can be used, and no difference in prices will be refunded.
If a student accepts an online training course in place of a face-to-face seminar, they waive all rights to any potential difference in prices.

28. Cookie policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.
We use the following types of cookies:
Strictly necessary cookies: Required for the operation of our website
Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our site
Functionality cookies: Enable us to personalize our content for you
Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

29. Professional endorsements

The General Osteopathic Council and the General Chiropractic Council of the United Kingdom do not endorse or accredit any postgraduate CPD training courses, and as such do not endorse, accredit, or sponsor any courses run by BSOMM.
Last Updated: 20/05/2025